Caring staff at Cathcart and Winn veterinary centres in Surrey and Hampshire have introduced new practices and procedures to help animal lovers living with dementia.
Vets, veterinary nurses and support staff at Linnaeus-owned Cathcart and Winn’s animal hospital in Farnham and its veterinary centre in Aldershot have all been involved in preparing to deliver the innovative approach to support clients living with the many varying symptoms of dementia.
Cathcart and Winn’s client care manager Charlie Hart is implementing the initiative, which has been created by the Alzheimer’s Society’s Dementia Friends, and believes it will evolve and develop as staff learn from, and share, their experiences.
Charlie said: “As a caring team, we want to provide the best service possible to all our clients and want everyone to feel supported and understood, so we have become Dementia Friends.
“The main aim of this initiative is to learn more about dementia and how it affects people to give us a better understanding to improve the client care we give.
“Staff have now completed several Dementia Friends online videos and information sessions focused on the impact dementia can have on people, and our aim is to take further steps to have a real and meaningful impact for people affected.
“The reception team are our first point of contact with clients and we have had extensive discussions about how to welcome and support people with dementia. New staff members also complete the Dementia Friends sessions and wear the charity-made badge based on small Forget-Me-Not flowers.
“We will be making notes on accounts for owners who have requested to have printed receipts as standard, so they have a permanent record of dates and costs, and in situations where clients prefer to read items and amounts rather than discussing them verbally.
“We have also changed the way we complete some of our consultations, asking clients if they would like a summary on their pet’s treatment and medication to be in written form for them to take home.
“We also offer calls or communication with family members, should the client want us to share this information with another person.
“The ongoing aim is to discuss our progress at regular practice meetings to see whether staff have found anything specifically helpful for clients or have learned any new information from relevant courses they have completed.
“I’m very keen and committed to support and guide them in these discussions and in determining any decisions made as a result.
“I’ll keep everyone informed of upcoming learning events to help with our continuous development and training with the most up to date information.
“We have set up an in-house ‘Dementia Friends’ noticeboard for internal learning and development to encourage team members to continue to develop their knowledge of how they can help and to inspire everyone to become Dementia Friends.
A spokesperson from Dementia Friends said: “Too many people affected by dementia feel that society fails to understand the condition they live with. Dementia Friends help by raising awareness and understanding so that people living with dementia can continue to live in the way they want.”
To find out more about Dementia Friends, visit www.dementiafriends.org.uk
Or please contact us in Farnham for further details
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